Your Darzee products have been designed with utmost care and patience. We know that our products will offer you the best experience, but in case you do need assistance, we’ve got your back! You can read the Darzee warranty associated with each product down below. For any queries or doubts, please feel free to write to us at [email protected] and we will be happy to help.
What is the difference between Ortho Memory Foam Mattress and other Mattresses?
Orthopedic memory foam mattresses are generally designed to be denser than other normal foam mattresses, making them more supportive to the spine. Ortho is perfect for people who suffer from the stiff back after waking up and even for the ones who have constant back pain. Made with the finest quality material, this mattress is one of the toughest and long-lasting products in its category. It is complemented with Green Gel Premium Foam which helps in the facilitation of temperature management and fabric that your skin would just love. The High Resilience Foam provides balance and support to your whole body, the Green Gel Memory Foam allows the Mattress to resist Motion Transfer while also keeping the mattress cool. This stunning mattress allows perfect contouring to cradle the body and efficiently relieve pressure points. So, you end up sleeping like a baby in a cool atmosphere.
How come Darzee’s Memory Foam Mattresses cost so low?
Interestingly, crafting a comfortable mattress with high-quality raw materials isn’t that costly! Usually, the mattresses you receive are expensive due to the brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cost so low as compared to others in the market because we shut the middlemen out to sell good quality mattresses directly to our customers at fair and transparent prices.
How long does Darzee mattresses last?
Darzee mattresses are engineered to last for a long time. Our mattresses come with the world best warranty i.e. lifetime or of 10 years (for some mattresses) The complete details of our warranty offerings can be found on the warranty page.
What’s the difference between buying on any e-commerce site versus buying on Darzee’s website?
When you purchase our products from our official website, https://www.darzee.rest/, the entire customer support is handled by our inhouse team of experts. Also, all mattress purchases made through our website come with a 111 days trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support. This may create some delays as each of these sites have a different workflow and SLAs for the same.
But irrespective of where you buy your Darzee product from, in case you are looking for any assistance and support, we are always happy to help!
How do Darzee mattresses feel to sleep on?
Darzee Mattress will be like Ehsaas Aisa Maa ki Godh ke Jaisa ! Our team has designed the mattresses to ensure the perfect sleep with utmost comfort for all our customers. Our products not only offer proper support to the body, but are also breathable, durable and designed to meet all your sleeping needs!
There are people who like their mattresses to be firm while some like to simply sink into their soft mattresses. In order to achieve the perfection, we’ve mastered a unique three-layer foam construction that provides the ultimate combination of support and coziness. Not too firm, not too soft, just too good to be true and luxurious.
How firm are the Darzee mattresses?
Darzee mattress is designed in a way that it is soft and plush on top while remains supportive throughout. To simplify and give a reference, our mattresses are about a 5 or 6 on a scale of 1-10, with 1 being a velvet pillow and 10 being a rock.
We’ve designed our foam to cater to the needs of different types of people. Darzee mattresses are for those who like soft as well as for those who like firm mattresses. So, regardless of what your usual preference is, you’ll find something that’s perfect for you at Darzee.
What are Darzee mattress covers made from?
The outer cover is made using high GSM knitted polyester fabric and it is non-removable.
Can Darzee mattress cover be washed?
No, the covers are non-removable and hence cannot be washed.
What kind of quality checks do you have?
Very strict ones! We have a five-stage quality check, which includes:
A complete review of the raw material upon arrival. The foams which goes into the mattress are checked on the tensile strength, density and compression. During the production process, all materials are inspected for any damages. All of our finished products are inspected and tested against predetermined parameters. The orders placed by a customer are inspected again and shipped only after the final inspector has cleared them.
What is the 111 night's risk free trial?
A few minutes are just not enough to decide about a mattress that you’ll use for years to come. According to studies, it takes at least 30 days for your body to get used to a mattress. Trust us, 111 nights of sleep will make you fall in love with your Darzee mattress. If you are still not satisfied with it, you can easily return it.
Do you have a showroom?
No, we don’t have a traditional showroom as we are passing on the savings of showroom costs to you. With our 111 Nights Trial, you can also try the mattress at home and return it for absolutely no charge if you don’t totally love it.
Do you Ship Pan India?
Yes, Darzee mattresses are shipped across all pincodes of India.
Does Darzee provide customized sizes in mattresses?
Yes, we customize the mattress as per your requirements. Get in touch with our team and get your dream mattress customized.
Can I exchange my customized mattress after purchase ?
No, exchange due to size ordered wrongly is against the free trial policy.
Can I return my customized mattress after purchase ?
Return/Refund request will not be entertained if the customer opts a return due to incorrect size ordered. It is always recommended to cross check the size before placing the order.
In case you haven’t found the answer for your question, please feel free to contact us at [email protected]or +91 8897074287 our customer support will be happy to assist you!